Beta guide

You are one of a small group of people in the Memo Professional Beta. This page is the whole deal in one place.

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What the beta is

A private beta of Memo, by invitation. The product is in daily use and some edges are still rough. You get a free 30-day window with 3,500 credits, the same as a month on the Pro plan. That is about 250 images on the default model at its standard 2K size, or about 500 at 1K. Video costs more per clip. Your monthly generation count and your storage limit are lifted to the Pro plan’s (10 GB) for the window, and a run that fails on Memo’s side returns its credits without using up a generation. Make real work with it, not tests. Your window starts the day your access opens. The end date is shown in the app. The last onboarding screen shows your window and a single Start button; there is no plan to pick. Plans are in Manage workspace → Billing whenever you want them. Onboarding also asks Where do you expect to work? — in Memo’s web app, through a connected AI agent, or both. The answer shapes the first suggestions on your first Studio project: say agent or both, and Connect your AI agent comes first.

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Your application and first brief

If you apply through the beta application form, your brand or company is required alongside your role and first project. A direct invitation does not require a separate application. When you open Your first brief, Memo uses your earlier application’s brand/company and first-project answer as editable starting points. A saved first brief takes priority. This uses the same verified email address as your account; if there is no matching application, start with a blank brief. Review the answers and send the brief yourself. Your work is not blocked if earlier answers cannot be loaded.

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Four things to try first

1. Set up your Brand Kit. Open Brand Kits, first in the sidebar. Scan your website, upload a brand book, or set it up by hand. Logo, colors, type, and a few written rules. See Setting up your brand.
2. Save a few references. Install the browser extension and save from any page, or paste a URL into Memo. Ten references are enough to start.
3. Make one image. Open Image under Tools in the sidebar, add a reference from your Brand Kit, and describe one real thing you need this week. Then run a variation. See Image and video tools.
4. Tell us what happened. The good, the broken, the confusing. Where it goes is below.

When those four work, try a Skill to save an instruction you repeat, and Inspirations to organize what you saved. Workflows is switched off during the beta; it comes back once it is ready.

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Where feedback goes

• The Getting Started checklist (the Memo mark with the progress ring, bottom right in the app) has a Beta section. Each item opens on its day, inside Memo, and ticks the moment you send it — the emails lead to the same place.
• Day 1: two quick ones — set up your first brief (the real piece of work we start from) and accept the beta terms.
• Week 1 (day 7): five minutes on what you tried to get done, where Memo helped, where it fought you, and one moment you’d mention to a colleague. Week 2 (day 14): an early read on value: what was worth keeping, what you came back for and what is still missing. No price question until day 30. Day 30: what lasted across the full month, whether your usage was enough, what you’d tell a colleague, and what comes next. The weekly forms also ask where you did the work — in Memo’s web app, through a connected AI agent, or both — how far you got and what got in the way. Questions marked pick any take several answers; the ones that start with “If…” are for people that line describes, everyone else skips them. Prefer a browser tab? The same forms are at memo.solutions/f/w1-feedback, memo.solutions/f/w2-feedback and memo.solutions/f/day30-feedback.
• When a form is ready, Memo says so the next time you open it — a small card with Open the form and Later. It shows at most twice; after that the Getting Started row and the email are the reminders.
• Help at the bottom of the app sidebar: Report a bug and Get support open the contact page (category, details, screenshots, urgent), which goes straight to Mo and Mehdi; Share feedback takes everything else. The Telegram group sits in the same Help menu once it opens.
• Something broke: use Report a bug (tick urgent if it stops your work), or admin@memo.solutions. Say what happened and what you expected.

Blunt beats polite. Feedback decides what gets fixed next.

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What happens at day 30

Your window ends on the date shown in the app. Nothing is deleted. Your account continues on the Free plan with 125 credits a month and the Free plan’s generation and storage limits, and everything you saved and made stays in your workspace. Plans are in Manage workspace → Billing. See Billing & Credits. Beta credits are not money. They cannot be refunded or transferred. Credits you have not used when the window ends stay on your account. If you run out early. There is no automatic refill. If your credits run out in the middle of a real piece of work, tell us what you are finishing. We can add credits once, to finish that named piece. A two-week follow-up. A few testers may be invited to a focused two-week follow-up with one agreed goal. The Day-30 form asks whether you would be interested. Answering yes does not start or promise one. If we invite you, you get a separate message with the goal and the dates to confirm.

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The proof rule

Nothing you make, nothing you say, and neither your name nor your logo is featured publicly without your written approval. Approval is per piece and per place, through the proof-approval form at memo.solutions/f/proof-approval. You approve the exact quote or asset and where it may appear. Nothing else gets used. The Beta terms hold the short legal version.