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Two-factor authentication adds a second step at sign-in: your password, then a six-digit code from an authenticator app on your phone (1Password, Google Authenticator, Authy, or any app that supports time-based codes).

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Turn it on

  1. Open Manage workspace from the workspace menu and choose Security.
  2. Click Turn on.
  3. Scan the QR code with your authenticator app. If you can’t scan, enter the setup key shown next to it by hand.
  4. Type the six-digit code the app shows and click Verify and turn on.
From the next sign-in, Memo asks for a code after your password. This applies to Google sign-in too. If Security cannot load your settings, it shows that your status is unavailable and offers Retry. It does not assume two-factor is off or offer setup until the current state is known. A failed setup check also leaves your existing protection unchanged.

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Signing in with a code

After your password (or Google), Memo shows a Two-factor code screen. Enter the current code from your app. Codes change every 30 seconds; if one is rejected, wait for the next one.

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Turn it off

Open Security, click Turn off, and enter a current code to confirm.

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Lost your device?

Two-factor cannot be bypassed from the sign-in screen. Contact Memo support for help verifying your identity and recovering access, then set it up again on your new device. Workspace admins cannot remove another person’s authentication factor. Never send your password or authentication codes.

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Admins

Memo’s admin area can require two-factor for every admin. Once it does, an admin account without a verified factor cannot open it.