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Memo is an inspiration board paired with a creative agent — you save references from anywhere, encode your brand once, and generate on-brand images and videos in conversation.
Designers, creative directors, brand strategists, art buyers, content producers, and small in-house teams that treat references as a discipline. If you’re managing a folder of screenshots, a Pinterest board for “later”, and a brand book that nobody reads, Memo is the system that ties all three together.
Brand Kits is the surface in the sidebar. It holds your brand kits, Cinema Kits and Skills. One brand can have many kits — one per product line, campaign, or client. Skills are where reusable creative playbooks live.
Hidden during the beta. Workflows — saved, reusable generation recipes — is switched off for beta workspaces while we finish it, so it is not in the sidebar. It comes back later; the Workflows page describes what it will do.
Image generation and editing run on state-of-the-art diffusion and multimodal-edit models. Video generation runs on a leading text-to-video model. Chat and analysis run on frontier text and vision models. We pick what works best per task and may swap providers as the field moves — your prompts, kits, and skills are portable across whichever model is in service.
You do. To the maximum extent generated content is recognised as ownable under your jurisdiction’s law, you keep ownership of every image, video, and output Memo creates from your prompts. Memo only holds the licence it needs to host and display the work for you and your workspace. See the Terms of Service for the full clause.
No. The agent fills in technical detail, asks clarifying questions when a prompt is vague, and pulls your brand kit and references in as context. You provide direction; Memo does the prompt engineering. If you do want full control, switch to Simple mode in Prompt Modes.
Paid features (generation, analysis, agent chat) are metered in credits. Each plan ships with a monthly credit allocation; you can buy top-ups when you need more. Saving inspirations, organizing, browsing, and adding tags are always free. Full breakdown in Billing & Credits.
The system blocks credit-consuming actions and shows an upgrade prompt with your exact balance. Free saves and browsing keep working. You can buy a top-up or upgrade your plan from Manage workspace → Billing to keep going.
Credit purchases and subscription fees are non-refundable except where required by consumer-protection law in your jurisdiction. If you think you were charged in error, email billing@memo.solutions — we look at every case in good faith.
Everything inside it is permanently removed: inspirations, generations, brand kits, Studio projects, chat history, brand book uploads. There is no undo. We confirm twice before performing the delete. If it was your only workspace, your account starts over as new: your next sign-in takes you back through setup from the beginning, and your Getting Started progress resets.
Yes. Content is scoped to your workspace and gated by row-level security on the database. Only members of that workspace see it. Memo employees don’t browse customer content.
Memo never trains AI models on your content and never sells it. Your prompts and references are sent to the model provider that runs the generation, under the conditions in our Terms of Service.
Either. Many users run a personal workspace as a one-person studio. Every self-serve plan is single-seat today — team seats are on the roadmap. See Plans.
Yes. Use the contact sales form to share your team size, workflow, and what you want to ship. The Memo team can walk through the product with your own brand, recommend a plan, and discuss rollout, security, or agency needs.
The library, search, and tagging work on mobile. Studio (the canvas) requires a desktop-sized screen because the canvas interactions need a real pointer. You’ll see an interstitial on phones with a link back to the library.
Open Help at the bottom of the sidebar. Report a bug and Get support open the contact page, which goes straight to the Memo team: pick a category, say what you saw and what you expected, attach screenshots (a bug report needs at least one), and tick urgent if it stops your work. Feature ideas go through Share feedback, just above it. Email works too: admin@memo.solutions.
Help → My requests lists everything you sent through the contact page: where each one stands (new, being looked at, waiting on you, fixed), our replies, and a box to answer. A reply by email lands in the same place. If something marked fixed is still broken for you, answer on it and it reopens.
Email security@memo.solutions with reproduction steps. Please don’t post security issues publicly — we’ll respond, fix, and credit you (if you want) after the fix ships.