What goes to the Trash
- Projects, with every picture and video made in them, their canvas and their chat
- Pictures and videos deleted on their own
- Inspirations and Collections (a deleted collection’s inspirations stay on your board)
- Brand Kits, with their own rules and skills (the assets inside stay in your library)
- Workflows, skills and rules
- Assets
Undo and restore
Every delete shows a short message — “Spring campaign” moved to Trash — with Undo. Undo puts the item back where it was, instantly. Because every delete can be undone, Memo no longer asks “Are you sure?” before deleting. Missed the message? Open Trash at the bottom of the sidebar. Each row shows what the item is, who deleted it, when, and how long until it is erased. Restore brings it back. A project comes back with the pictures and chat that went with it; a Brand Kit with its rules and skills. A picture deleted on its own before its project stays in the Trash until you restore it too. A picture or rule inside a project or kit that is itself in the Trash comes back with its project or kit, not on its own. Memo tells you which one to restore first.Who can restore
The person who deleted an item can always restore it. Workspace owners and admins can restore anyone’s items, so a teammate’s mistake never needs that teammate. Admins can turn this off in Workspace settings → Trash and activity.Delete forever
Delete forever (the trash icon on a row) erases an item now, files included. Because it cannot be undone, Memo asks you to type the item’s name first. Empty Trash erases everything you are allowed to erase, after you typeEMPTY TRASH.
By default an editor can delete forever the items they deleted, and admins can delete forever anything. Admins can keep this for admins only in Workspace settings → Trash and activity.
After the Trash window, Memo erases items automatically every night.
Storage
Items in the Trash still count toward your storage and plan limits until they are erased. To free space at once, delete them forever.Activity log
Owners and admins see every delete, restore and permanent erase in Workspace settings → Trash and activity: who did it, what it was, when, and whether it was done in Memo, through a connected agent, or by the automatic nightly erase. Download CSV exports the last 12 months for your own records. If one person deletes 20 or more items within 10 minutes, owners and admins get an email and the burst is marked in the activity log, while everything can still be restored.Choosing how long items are kept
Owners and admins choose the Trash window in Workspace settings → Trash and activity: 7, 14, 30, 60 or 90 days. A new window applies to items deleted from then on.Connected agents
A connected agent can see the Trash withlist_trash and bring an item back with restore_from_trash, under the same rules as you. Agents never erase anything for good: deleting forever is always a person’s action in Memo.
Deleting a whole workspace or your account
Deleting a workspace (Workspace settings → Danger zone) or your account (Profile → Delete my account) still asks you to type its name or your email. Neither is erased on the spot:- A deleted workspace closes at once for every member, and its paid plan is cancelled so nobody is billed. Everything in it is kept for 30 days, then erased for good. Until then its owner or an admin can bring it back from Workspaces → Deleted workspaces (or the Restore button on the confirmation), exactly as it was. It comes back on the Free plan; choose a plan again in Billing.
- A deleted account closes at once, together with the workspaces you own alone. Sign in within 30 days and choose Keep my account to bring everything back. A workspace you own with other people must be transferred or deleted first, as before.
- Emails. Owners and admins (or you, for an account) get an email the day it is deleted, three days before it is erased, and when it is gone.
- Agents and the extension stop working for a deleted workspace or account straight away and say why.