> ## Documentation Index
> Fetch the complete documentation index at: https://docs.memo.solutions/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers to the questions we get most often — what Memo is, how it bills, how content is handled, and where to go when something breaks.

<AccordionGroup>
  <Accordion title="What is Memo, in one sentence?">
    Memo is an inspiration board paired with a creative agent — you save references from anywhere, encode your brand once, and generate on-brand images and videos in conversation.
  </Accordion>

  <Accordion title="Who is this for?">
    Designers, creative directors, brand strategists, art buyers, content producers, and small in-house teams that treat references as a discipline. If you're managing a folder of screenshots, a Pinterest board for "later", and a brand book that nobody reads, Memo is the system that ties all three together.
  </Accordion>

  <Accordion title="How is Brand Intelligence different from Brand Kits?">
    **Brand Intelligence** is the surface in the top nav. **Brand Kits** is one of the two tabs inside it (the other is **Skills**). One brand can have many kits — one per product line, campaign, or client. The Skills tab is where reusable creative workflows live.
  </Accordion>

  <Accordion title="What models does Memo use under the hood?">
    Image generation and editing run on state-of-the-art diffusion and multimodal-edit models. Video generation runs on a leading text-to-video model. Chat and analysis run on frontier text and vision models. We pick what works best per task and may swap providers as the field moves — your prompts, kits, and skills are portable across whichever model is in service.
  </Accordion>

  <Accordion title="Who owns the images and videos I generate?">
    You do. To the maximum extent generated content is recognised as ownable under your jurisdiction's law, you keep ownership of every image, video, and output Memo creates from your prompts. Memo only holds the licence it needs to host and display the work for you and your workspace. See the [Terms of Service](/legal/terms-of-service) for the full clause.
  </Accordion>

  <Accordion title="Do I need to write good prompts to get good results?">
    No. The agent fills in technical detail, asks clarifying questions when a prompt is vague, and pulls your brand kit and references in as context. You provide direction; Memo does the prompt engineering. If you do want full control, switch to **Simple** mode in [Prompt Modes](/studio/prompt-modes).
  </Accordion>

  <Accordion title="How does billing work?">
    Paid features (generation, analysis, agent chat) are metered in **credits**. Each plan ships with a monthly credit allocation; you can buy top-ups when you need more. Saving inspirations, organizing, browsing, and adding tags are always free. Full breakdown in [Billing & Credits](/account/billing-and-credits).
  </Accordion>

  <Accordion title="What if I run out of credits?">
    The system blocks credit-consuming actions and shows an upgrade prompt with your exact balance. Free saves and browsing keep working. You can buy a top-up or upgrade your plan from **Workspace Settings → Billing** to keep going.
  </Accordion>

  <Accordion title="Can I get a refund?">
    Credit purchases and subscription fees are non-refundable except where required by consumer-protection law in your jurisdiction. If you think you were charged in error, email **[billing@memo.solutions](mailto:billing@memo.solutions)** — we look at every case in good faith.
  </Accordion>

  <Accordion title="What happens if I delete a workspace?">
    Everything inside it is permanently removed: inspirations, generations, brand kits, Studio projects, chat history, brand book uploads. There is no undo. We confirm twice before performing the delete.
  </Accordion>

  <Accordion title="Are my brand kits and references private?">
    Yes. Content is scoped to your workspace and gated by row-level security on the database. Only members of that workspace see it. Memo employees don't browse customer content.
  </Accordion>

  <Accordion title="Are my saves and prompts used to train AI models?">
    No. We don't sell, share, or hand customer content to third parties for AI training. Generation prompts are sent to the model providers we use to actually run the generation, under standard data-processing terms.
  </Accordion>

  <Accordion title="Can I work alone, or do I need a team?">
    Either. Many users run a personal workspace as a one-person studio. The free plan supports a small team; Pro raises the seat cap. See [Plans](/account/billing-and-credits).
  </Accordion>

  <Accordion title="Does Memo work on mobile?">
    The library, search, and tagging work on mobile. Studio (the canvas) requires a desktop-sized screen because the canvas interactions need a real pointer. You'll see an interstitial on phones with a link back to the library.
  </Accordion>

  <Accordion title="Where do I report a bug or request a feature?">
    Email **[support@memo.solutions](mailto:support@memo.solutions)** with what you saw, what you expected, and a screenshot if the issue is visual. Feature requests go to the same address.
  </Accordion>

  <Accordion title="Where do I report a security issue?">
    Email **[security@memo.solutions](mailto:security@memo.solutions)** with reproduction steps. Please don't post security issues publicly — we'll respond, fix, and credit you (if you want) after the fix ships.
  </Accordion>
</AccordionGroup>